Archive for Words That Work

One of the best teachers I've learned from, Joshua Rosenthal of the Institute for Integrative Nutrition, once said that you can make more progress when you aim for the middle ground with your actions and words.

He was referring to the die-hard, my-way-or-the-highway, food police type wellness pros that tend to alienate rather than welcome people to their way of thinking.

This can be off putting and often leaves the public thinking, "there goes another weird health nut ranting and raving about the doom and gloom of another evil food."

So what's a wellness pro to do when you have a undeniable passion and strong opinion about health and wellness?

It's all in how you say things.

It's all in how you present yourself.

And mostly, it's all in the energy that's behind the words and actions you choose.

Take for example Alexandra Jamieson of NutritionforEmpoweredWomen.com, of the hit documentary fame, Super Size Me.

She's clearly passionate and a strong proponent of the vegan lifestyle. She takes a stand, talks about what she thinks and is able to speak with anyone about veganism. All without being abrasive, combative or sounding like another health food nut. I suspect this is a big reason she's a sought out speaker.

For example, when she recently went to her new pediatrician's office for her son's check-up, she was dismayed by seeing a bowl of fructose-laden, artificially dyed candy being offered to kids.

She could have handled this in many different ways. She could have made a comment to the receptionist (that might have only served to make him/her feel dumb for not knowing what was in that candy).

She could have right then and there stomped out of the doctor's office and wrote a nasty blog about them, or demanded to speak with the doctor in-between appointments (probably catching the physican in a less than optimal moment).

Nope. Instead, she wrote a warm, thoughtful letter about the possibility of upgrading that candy bowl and hand delivered it with a package of the natural, vegan friendly candy that could replace the junky kind in the office.

You can see a copy of this letter, and the doctor's remarkable reply, on Alexandra's blog here.

Not only is this letter clearly taking a stand, but it's presented in such a way that was most likely to get through to her pediatrician, and delivered with a good dollop of kindness (read: not assuming this person is a ninny), patience and appreciation.

I suspect Alex will get a whole lot back from this interaction, beyond a vegan friendly bowl of candy in the office. It may even help to grow her business in referrals, partnerships and more.

The next time you're ready to fire off a comment about what's right and what's wrong about health and nutrition, consider that there may be a way to communicate what you do that not only will ensure it gets heard, but in a way that may be great for your business too.

Here's that link again to see what Alex wrote to her pediatrician.

 

To your continued success,

Karin

About the Author: Karin Witzig Rozell has been teaching health and wellness professionals how to grow their business since 2003. She started as a nutrition counselor who knew a lot about nutrition, but not a whole lot about business and marketing. After learning some tough lessons she cracked the code and now her passion is transforming practitioners into profitable business owners.  

In 2009, she expanded her private practice and launched The Wellness Professional Network as the go-to place for practitioners to learn about marketing, messaging and making more money doing what they love.  Karin lives in Upstate New York and works from home with her husband, Drew Rozell, who also runs a successful coaching business.

 

I was at a speaker training this weekend and was reminded of the power of words (my favorite subject!, besides food).

Here are a few commonly used words in marketing materials that tend to trigger a subconscious (sometimes very conscious!) negative response in your potential clients, and the better, more inspiring alternatives to experiment with:

Workbook (who wants to do more work!) TO Action Guide or Fast Start Guide (can you sense the momentum and results that implies?)

Spend (ah! makes me nervous!) TO Invest (is about using money with purpose and with an end result in mind)

Discount (reminds me of the Dollar Store and other sales tactics) TO Savings, Special Pricing or Gift (feels generous, special and highlights value and generosity).

Your words count.

Every one of them.

Use them wisely to inspire your tribe to say YES to themselves.

You can upgrade your materials right away by avoiding the negative triggers words above and replacing them words that win.

Hope this helps,

Karin

Like what you read? Sign up for my weekly marketing material tips for holistic wellness pros here: http://www.mmmaven.com/newsletter/

Ready to master the business side of Wellness and get your message out there more effectively? Join the Wellness Professional Network: http://WellProNet.org

 

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Many businesses send generic holiday cards to their client base.

I guess it's pretty nice that they remember to send a card.

However, unless there is a very nice note in that card, it feels void of authentic connection. Especially those cards with just a signature.

I get the sense those businesses are just going through the motions.

Want an even better way to stand out and connect with your client base?

Send a Thanksgiving Card.

Why?

  • Few people/service professionals do it = you will stand out
  • It's more appropriate to send a "thank you for your business" note (or note of appreciation) than a Christmas Card when you don't know for sure if your audience celebrates Christmas
  • It feels really great to be appreciated and thanked - your client base will love it.
  • It's an affordable, authentic way to connect and put your business front of mind.
  • Few people do it. (Yes I wrote that again on purpose.)

Want to know what to write, what to kind of cards to use and where to find them? How about what to do if you have only a few cards to write or hundreds to write?

Get a copy of my super affordable, highly effective Meaningful Holiday Marketing Kit here: http://mmmaven.com/holiday/

Here's to marketing with heart this holiday season,

Karin

The Marketing Materials Maven http://MMmaven.com

And Proud Mama of The Wellness Professional Network: http://WellProNet.org

When designing your programs, it's important to consider what lengths of time have a pre-conceived notion that may not be conducive to your clients saying YES to your services.

For example, a 6 month length program has an immediate "time-stamp" in your client's mind: "That's half a year!"

A better option might be to create a 5 or 7 month program.

This amount of time is less definable, more fluid and easier for the client to say yes too.

The number 5 or 7 also just feels friendlier.

And few, if anything, in life correspond to a 5 or 7 month time-span.

Yet it's still substantial enough to create a powerful lifestyle shift but without the loaded time frame of 6-month or "half a year" programs.

Hope this helps!

Karin

Learn more about revamping your marketing materials and sharing your talents with the world by signing up for my newsletter. Get the details here.

 

Starting an email newsletter or ezine (pronounced “eee-zeen”) can be easy if you remember it’s more important to be in touch consistently and share valuable content rather than spend hours upon hours tweaking your constant contact template.

(I’m a big fan of focusing on making progress, versus trying for perfection. So if you feel your target market would only respect a beautiful magazine-like newsletter template, I suggest you outsource the production of your ezine to a pro.)
 
So an easy way to get started is to send out a text ezine. (You can upgrade later!) Here are a few ways to make a text ezine look more professional and easy to read in an email:
 
 
  • Add a line break in between each section of your newsletter
 
Something that resembles this: *****************************
 
  • Add a double space between the line breaks as well as the sentence above and below it.
 
  • CAPITALIZE each letter of each section title so it stands out a bit more.
 
  • Make your paragraphs no more than 1-2 sentences.
 
In text emails, anything more than that looks like a lot to read and overwhelms the reader.
 
  • Don’t write too much. Write more frequently instead.
 
  • Have one message per ezine. It facilitates the reader’s ability to remember your message when it is kept specific. So avoid writing multiple tips, recipes and resources.
 
  • To keep your text ezines easy on the eye, link back to your blog for the full feature tip or article.
 
Also, include 1-2 sentences or 1 short paragraph that entices the reader to check out the full tip on your blog. This just becomes a back-up to the forms of promotion you have already created.
 
  • To further format your text ezine, copy/paste your text into the following webpage: FormatIt.com.
 
In just a few seconds, this free service formats your ezine to be no longer than 50 characters wide, keeping your ezine sharp and easy to read.
 
Hope this helps!

Karin
 
Learn more about revamping your message and sharing your talents with the world by signing up for my newsletter. Get the details here.