Archive for Personalizing Your Materials
Getting Your Website Design Done FAST
Posted by: | CommentsIt’s not unusual for my new clients to share with me that they’ve been working on their website for 6-18 months.
It’s so easy to over think things, to get caught up in trying to make it perfect and to get confused and enamored with all the design options and pretty design features you see on other people's website.
But what if you had to get your website up in two weeks?
And you would finally come out of hiding and get down to the business of doing what you say you want to do with your gifts instead of fussing with your website.
Karin
Like this quick tip? Then don't miss my weekly marketing material insights and resources for wellness pros here: http://mmmaven.com/newsletter
About the Author: Karin Witzig Rozell has been teaching health and wellness professionals how to grow their business since 2003. She started as a nutrition counselor who knew a lot about nutrition, but not a whole lot about business and marketing. After learning some tough lessons she cracked the code and now her passion is transforming practitioners into profitable business owners using the power of authentic marketing strategies.
In 2009, she expanded her private practice and launched The Wellness Professional Network as the go-to place for practitioners to learn about making more money doing what they love. Karin lives in Upstate New York and works from home with her husband, Drew Rozell, who also runs a successful coaching business.
Be Flexible About How Your Expertise is Expressed
Posted by: | Comments
Are you flexible about how your expertise is expressed?
Like this quick tip? Then don't miss my weekly marketing material insights and resources for wellness pros here: http://mmmaven.com/newsletter
About the Author: Karin Witzig Rozell has been teaching health and wellness professionals how to grow their business since 2003. She started as a nutrition counselor who knew a lot about nutrition, but not a whole lot about business and marketing. After learning some tough lessons she cracked the code and now her passion is transforming practitioners into profitable business owners using the power of authentic marketing strategies.
In 2009, she expanded her private practice and launched The Wellness Professional Network as the go-to place for practitioners to learn about making more money doing what they love. Karin lives in Upstate New York and works from home with her husband, Drew Rozell, who also runs a successful coaching business.
How Private Practice Policies Helps Your Wellness Biz Grow
Posted by: | CommentsThis summer I'm working with a small group of wellness pros to show them how to brand and launch their wellness business the right way.
After getting clear on their brand, message, niche market and service offerings, the first thing I asked them to do was set up their private practice systems that help their wellness biz grow, and make them look and feel like a total pro.
And one of those systems is getting clear on your private practice policies.
Things like:
- cancellation and no-show policiy
- make-up for missed session policy
- payment plan
- business hours and in-between appointment availability
- how to book appointments with you
- pre-framing testimonial and referral requests
- session time frame and what happens when clients show up late (hint - you end on time no matter what time they show up)
- and whatever else is relevant for your modality (IE - if you're a massage therapist, let people know if they are supposed to tip you or not, it can be really uncomfortable for your client if they're not sure)
This should NOT be pages and pages of do's and don'ts, but should fit neatly onto one page and languaged in client supportive verbage. IE - "I want the very best for you. Please try not to cancel your appointment. If you do need to cancel your appointment… ENTER POLICY HERE."
Very often, policies are non-existant or entirely way too loose in the wellness profession.This gives the client too much wiggle room to well, wiggle out of their committment to themselves and to you, and subjects your practice to the whims of your client. Not a great way to ensure you'll be in business years from now.
No matter what you put in your policies, the first thing to understand is that they are designed not to create strict rules and regulation, but to be in service of your client AND your business. It's not unusual for a wellness pro to make sure everyone gets what they need, no matter the cost to their own personal and professional well-being. Consider policies as another way of setting empowering boundaries and making sure you as the wellness pro is well taken care of too. Anything less than that makes your practice unsustainable and does not support you doing what you love in any dedicated way.
Your policies (or "details of working together" as I like to call it) are designed to help your clients succeed. And they are designed to protect your business from the very nature of the the business that you are in. In any transformational work, where your client base is attempting to heal, transform or achieve something they have not been able to do so on their own, it's natural for them to get scared and want to bail, even as they enroll in one of your programs and plunk down some money.
To ignore this is simply bad business. To acknowledge this is to create policies that gives them the nudge they need to follow through and honor their word. IE - If you offer a payment plan, consider shortening your clients' payment plan to complete BEFORE the end of your program . Your client is more likely to finish their program and continue showing up for their sessions, and therefore create success for themselves, when they've already paid.
Another example: If you know that a certain percentage of your clients will not show up or follow through with your recommendations, no matter what you do, then plan for it and create a supportive policy. This is a GIVEN in the wellness industry. If you ignore this, you would be taking a serious financial risk every time you took on a new client. Fitness centers know this and that's why they have automatic monthly billing. If they left it up to their clients to pay them when they showed up to work out, they would be out of business fast.
Bottom line: Clear private practice policies help your and your clients thrive. And who doesn't want that?
To your continued success,
Karin
Like this quick tip? Then don't miss my weekly marketing material insights and resources for wellness pros here: http://mmmaven.com/newsletter
About the Author: Karin Witzig Rozell has been teaching health and wellness professionals how to grow their business since 2003. She started as a nutrition counselor who knew a lot about nutrition, but not a whole lot about business and marketing. After learning some tough lessons she cracked the code and now her passion is transforming practitioners into profitable business owners using the power of authentic marketing strategies. In 2009, she expanded her private practice and launched The Wellness Professional Network as the go-to place for practitioners to learn about making more money doing what they love. Karin lives in Upstate New York and works from home with her husband, Drew Rozell, who also runs a successful coaching business.
Great Resource: No Website? Tight Budget? No More Excuses
Posted by: | CommentsTechnology has come a long way.
No longer is web design only in the hands of expensive graphic designers and web masters.
Take my client (and BFF) Robin Berg of SoulMoxie.net as an example.
She harnessed the power of a free do-it-yourself website service called Yola.com to makeover and re-launch her 10 year coaching business.
You can see for yourself, what Robin created using Yola.com here.
Yola.com offers free website design templates, blogs and even hosts your site. All the basics you need to get going FAST without a lot of technology and financial hurdles to cross.
Here's what Robin did that you can replicate in your own practice:
First, she began by choosing a very simple website template to work from using Yola's many samples.
She then hired a local graphic designer to create a professional looking header for her new website and business cards to give her site and professional image a nice polish.
From start to finish, it took her about a month and a half to very affordably launch her new message and move forward with sharing her work with her community.
No more excuses Wellness Pros.
No website and on a tight budget? Consider Yola.com.
You can become a sought out expert in your local community, and beyond, with a simple internet presence.
Here's to using DIY technology to help more people doing the work you love,
Karin
Like this quick tip? Then don't miss my weekly marketing material insights and resources for wellness pros here: http://mmmaven.com/newsletter
About the Author: Karin Witzig Rozell has been teaching health and wellness professionals how to grow their business since 2003. She started as a nutrition counselor who knew a lot about nutrition, but not a whole lot about business and marketing. After learning some tough lessons she cracked the code and now her passion is transforming practitioners into profitable business owners using the power of authentic marketing strategies. In 2009, she expanded her private practice and launched The Wellness Professional Network as the go-to place for practitioners to learn about making more money doing what they love. Karin lives in Upstate New York and works from home with her husband, Drew Rozell, who also runs a successful coaching business.
Marketing Material Tip: The use of "we" vs. "you"
Posted by: | CommentsIn marketing materials, and in particular your newsletters, health and wellness pros tend to use the word "we" when speaking to their reader.
"We all need to… " or "When considering XYZ, we must also think about…"
I find this to be habit of softening your opinion's effect and make it palateable to a wider audience.
The intention is good, as you want your message to resonate with as many people as possible, but it's largely ineffective.
It can also be an unconscious way of not standing out too much and avoiding the risk that not everyone will like what you have to say.
However, if you want to make your message memorable, you have to have an opinion.
Not a loud, pushy and obnoxious opinion (unless that's your authentic style) but an opinion that gives the reader a sense that you are taking a stand for what you know to be true and that you're not afraid to share it.
Your willingness to state your opinion actually gives confidence to your readers in your services and products.
Anything less weakens your message and frankly, makes you sound less confident about your expertise.
A better and more powerful way to present your work is to use the word "you."
This is more direct and speaks to the reader as if you are writing only to them. It really hits home and it's more personal. It's bolder, fresher and doesn't 'beat around the bush.'
And in the health and wellness field, most potential clients desire that wake up call. They need it in order to take the risk of investing in your services/products and chance giving their health goals another go.
One way to help you step into this more effective communicating style, is to imagine one particular person that you loved working with, who achieved great results working with you, and write to THEM.
Those who are similar to them will REALLY resonate with your words and those who simply aren't ready yet, won't — and that's actually perfect.
Speak directly to your readers, rather than speaking about them, and you'll have a greater impact.
To your success,
Karin
Like this quick tip? Then don't miss my weekly marketing material insights and resources for wellness pros here: http://mmmaven.com/newsletter
About the Author and WellProNet.org: Karin Witzig Rozell has been teaching health and wellness professionals how to grow their business since 2003. She started as a nutrition counselor who knew a lot about nutrition, but not a whole lot about business and marketing. After learning some tough lessons she cracked the code and now her passion is transforming practitioners into profitable business owners using the power of authentic marketing strategies. In 2009, she expanded her private practice and launched The Wellness Professional Network as the go-to place for practitioners to learn about making more money doing what they love. Karin lives in Upstate New York and works from home with her husband who also runs a successful coaching business.
